30-Day Returns Guarantee

At LightHub Direct, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward 30-day returns guarantee.

How to Submit a Return Request

1. Click the profile icon in the top-right corner of the website or click here.
2. Enter the email used for your order.
3. Enter the one-time six-digit verification code emailed to you.
4. Select the order you wish to return.
5. Choose the items to return (if applicable), select a return reason, and add any comments.

Conditions

1. All goods must be received back in the original ‘resellable condition’.
2. The goods must not have been wired or installed. Please note that careful checks are carried out to see if the product has been wired or installed.
3. The manufacturer's product packaging, accessories, fixings, instructions, protective inner packaging, etc., are also required to be received back in the original ‘resellable condition’.
4. You must not rip, tear, write on, tape, or stick labels on the manufacturer's product packaging.
5. A protective outer parcel, the same or similar to the protective outer parcels we use to send the goods to you, must be used when returning the goods.
6. Goods must not be damaged in transit.

If any of the conditions above are not met, the return will be rejected, and a refund will not be issued. The item can be posted back to you via DPD for a charge of £3.95; otherwise, the goods will be disposed of within 30 days.

Faulty Goods

If a fault is confirmed, a full refund will be issued. If no fault is found, we will not be able to process the refund, but you will have the option to have the items returned to you for reinstallation. Please note that a return shipping fee of £3.95 will apply.

Discounted Orders

If you are returning goods from an order that has had ‘threshold limits’ or other condition-based discounts applied and your return causes your order to no longer meet those thresholds or other conditions, the discount may be deducted from your refund.

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